What has to be considered during the admission to an event?
The security regulations for concerts, shows, and sporting events in our venues have been modified in order to ensure a safe and enjoyable event experience. Be prepared to arrive early at the venues in order to allow yourself enough time. In addition, we ask that you refrain from bringing in backpacks, larger bags (max. size A4), helmets, notebooks, tablets of other technical devices and bulky items. It is not possible to store these articles in our venues. Therefore, bring only those belongings which are totally necessary. Please adhere to the above regulations, otherwise access to the events will not be permitted. Thank you for supporting our efforts to provide you with an unforgettable event experience.
When does admission to events commence?
Admission normally begins 1 to 1.5 hours prior to the start of events.
When does the event begin?
The time of the event can be found on the purchased ticket.
When does the event finish?
Normally, the event finishes after 2.5 hours. Of course, some events are longer or shorter depending on the support programme.
Is there a support?
This differs from event to event. Further information can be obtained directly from the organizer (details see ticket) approximately 1 week prior to the event.
Is the use of cameras and video cameras permitted?
Video and sound recording equipment, professional photographic equipment as well as SLR cameras are forbidden by the organizers.
Am I allowed to bring food and drinks to events?
The consumption of food or drinks brought to events is not permitted. There is an exception however, for guests who have to carry food or drink due to health reasons, provided they are in the possession of medical evidence. Also excluded from this ban is food for babies and toddlers. Food and drinks can be purchased before the event and during intervals in our gastronomic areas.
Are children under 16 permitted to attend concerts or sporting events without parents?
Children under 16 will only be able to attend in the company of a parent or guardian (as in accordance with the Youth Protection Law "JuSchG") parents and guardians are responsible for ensuring the supervision of their children. For further information please ask the respective event organizer (found on your ticket)
Is smoking permitted?
It is strictly prohibited to smoke inside the ARENA LEIPZIG! Inside the Red Bull Arena Leipzig and on the Festwiese Leipzig it is permitted to smoke.
Are there cloakrooms?
Inside the ARENA LEIPZIG there are many cloakrooms where visitors may leave their jackets. There are no cloakrooms inside the Red Bull Arena Leipzig and on the Festwiese Leipzig.
Is it possible to purchase merchandise at the events?
This depends on the organizer. However, normally the visitors find merchandise stands.
Is there a lost property office?
Items of lost property found will be stored with the technical service of the ARENA LEIPZIG. You can reach the technical service on: +49 341 2341-130.
What are the house rules in the ARENA LEIPZIG?
You can download the ARENA's house rules as a pdf document
Are there reserved spaces for wheelchair users?
There are allocated spaces for wheelchair users. Please inform us when you purchase your ticket if you are a wheelchair user or require space for one.
Does the ARENA LEIPZIG / the Red Bull Arena Leipzig have a closed roof / is the Arena heated?
The ARENA LEIPZIG is a closed multi-use indoor arena that is of course heated. Our guests do not have to wrap up warm even during events such as "Holiday on Ice". During the summer months our hall is cooled but not air-conditioned. The Red Bull Arena Leipzig does not have a completely closed roof, however, almost all guests sitting in the upper and lower rows sit under the stadium's roof construction.
Is the use of public transport included with event tickets?
If your ticket has "LVB / MDV" printed on it, you are entitled to use public transport up to 4 hours prior to, and after an event within the zone 110 for free.
Are there available parking spaces?
There are approximately 1100 parking spaces, with a further 1000 available for use during large-scale events. Further information can be found under the Arrival link in the menu on the left.
Which public transport connections are there?
The following tram lines to the stadium can be used from the Main Railway Station: 3, 4, 7, 8, 15. The stop is "Waldstraße/Arena" or "Sportforum"
Where can I get event, show and sport tickets?
Tickets are available under www.arena-ticket.com or by phone on +49 341 2341-100. Alternatively, you can purchase tickets directly at the ARENA LEIPZIG's Box Office (Friedrich-Ebert Straße) Opening times: Monday to Friday 10 AM to 7 PM, Saturdays 10 AM to 4 PM.Tickets can be paid for by cash or debit card.
Can tickets be reserved ahead of advance booking?
Can purchased ticketed be returned for a refund?
What can I do if an event is cancelled when I have already purchased tickets?
Should an event be cancelled, generally tickets can be returned only to the place of purchase, unless the event organizer specifies a different return policy. Please look out for relevant information in the daily press and radio.